submitted in class - March 21, 2012 Eddie Blanchard of 72 Degrees Heating & Cooling in Sanford, NC answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea “We will be implementing the goal board. We will be changing...   Read more »

Submitted in class - April 25, 2012 Gary Ward of Gary's Heating & Cooling in Amarillo, TX answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea: "Terry taught us ways to improve on executing a call more successfully."   Read more »

Submitted in class - April 25, 2012 Dan Ozment of Climate Pro., LLC in Mesa, AZ answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea "Learning to present to different personalities" Liked Most "How natural the presentation...   Read more »

Submitted in class - April 25, 2012 Ray Myers of Sierra Air Service in Austin, TX answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.   Read more »

Submitted in class - April 25, 2012 Warren Grantham of AirNow Heating & Cooling in Millbrook, AL answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea "Relationship building techniques" Liked Most "Learned how to...   Read more »

Submitted in class - April 25, 2012 Ben Moreno of Ben Moreno in Austin, TX answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea "Role Playing" Liked Most "Having time for questions & answers"   Read more »

Submitted in class - April 25, 2012 Gilbert Sanchez of Comfort Tech in Del Rio, TX answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea "Taking my time on each service call" Liked Most "How much you care about your team"   Read more »

Submitted in class - April 25, 2012 Phillip Kappell of Climate Pro., LLC in Chandler, AZ answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea "I will be using the 6 steps to settle the client's anxiety" Liked Most...   Read more »

Submitted in class - April 25, 2012 Edward Hrnandez of Comfort Tech in Del Rio, TX answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea "Goals, PRESS PLAY steps" Liked Most "role playing in groups"   Read more »

Submitted in class - April 25, 2012 Robert De La Garza of Comfort Tech in Del Rio, TX answers the question "Why should I use Service Excellence Training to train my team?" for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training. Big Idea "Let the client decide for themselves, just guide them" Liked Most "The way Terry...   Read more »